Privacy Policy

Last updated: January 2026

ONS Assist values your privacy. This policy explains what information we collect and how we use it.

Information We Collect

When you contact us through WhatsApp or our website, we may collect:

• Your name and contact details
• Messages and enquiries you send to us
• Basic analytics data (page views, referral source) through standard web analytics

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide assistance
• Improve our website and services
• Maintain basic analytics to understand how our site is used

WhatsApp Interactions

When you click the WhatsApp button, you will be directed to WhatsApp. Your conversations with our team take place on WhatsApp and are subject to WhatsApp's own privacy policy.

Data Retention

We retain your information only for as long as necessary to respond to your enquiry and provide ongoing assistance.

Your Rights

You have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, contact us directly through WhatsApp.

Contact Us

If you have questions about this privacy policy, contact our team through WhatsApp.

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